Refund Policy

At donnawilsonusa.com, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, we’re here to help.

Returns & Exchanges
We accept returns and exchanges within 30 days of delivery. To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when you received them.

How to Initiate a Return
To start a return or exchange, please contact our customer service team. You will receive instructions on how to proceed, including where to send your package.

Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within a certain number of days, depending on your bank or payment provider.

Non-Refundable Items
Certain items are exempt from returns, including gift cards, personalized or custom-made products, and items marked as final sale.

Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund as needed.

Shipping Costs
Shipping costs for returns are the responsibility of the customer, unless the return is due to an error on our part or a defective product.

Late or Missing Refunds
If you haven’t received your refund within the expected timeframe, please check with your bank or payment provider first. If the issue persists, contact us for further assistance.

Exchanges
For exchanges, the item must meet the same return conditions. We will process the exchange once the original item is received.

Questions
If you have any questions about our refund policy, please reach out to our customer service team. We’re happy to help!